Refund policy

Returns & Refunds Policy – Pilu Enoteca & Fine Foods

At Pilu Enoteca & Fine Foods, we are committed to delivering premium Sardinian-inspired products and exceptional service. This policy outlines your rights under the Australian Consumer Law and our additional commitments to ensure your satisfaction.

1. Your Rights Under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the failure is minor, we may choose to repair the product or offer a replacement.

2. Returns for Faulty or Damaged Products

If you receive a product that is faulty, damaged, or not as described, please contact us within 48 hours of receipt. We will arrange for a replacement or refund, depending on the circumstances. Proof of purchase is required.

3. Change of Mind Returns

For change-of-mind returns, we do not generally offer refunds, so please choose carefully.

4. How to Return a Product

To initiate a return, please contact our customer service team at [email protected].  We will provide instructions on how to return the product.  Please ensure the product is securely packaged to prevent damage during transit.  Note that shipping charges incurred to return a product will not be covered or reimbursed by Pilu Enoteca & Fine Foods.

5. Refunds

Refunds will be processed using the original payment method. Please allow up to 5 business days for the refund to appear in your account after we have received the returned product.

6. Contact Us

If you have any questions or concerns regarding our returns and refunds policy, please contact us at:

Pilu Enoteca & Fine Foods
[email protected]
02 9938 3331
3/8 Apollo Street, Warriewood, NSW