Privacy policy

Pilu Enoteca & Fine Foods Privacy Policy

Effective Date: 1st June 2025

Pilu Enoteca & Fine Foods (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you interact with us, including through our website or when you purchase products from us.

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

1. What Personal Information Do We Collect?

The types of personal information we collect may include:

  • Contact details: Name, email address, phone number, and postal address.
  • Purchase information: Details about products or services you buy from us, including payment details (but not full credit card numbers, which are processed securely).
  • Account information (if you create an account): Username, password, and profile preferences.
  • Marketing preferences: Your preferences for receiving marketing communications from us.
  • Website usage data: Information collected via cookies and similar technologies, including IP address, device type, browser type, pages visited, and time spent on the site.
  • Feedback and correspondence: Information you provide when you contact us (e.g., feedback, reviews, enquiries).

We aim to collect personal information directly from you wherever possible.

2. How We Collect Personal Information

We may collect your personal information when you:

  • Visit our website or social media pages.
  • Make a purchase online or in-store.
  • Sign up to receive our newsletters or offers.
  • Create an account on our website.
  • Participate in promotions, surveys, or competitions.
  • Contact us by phone, email, or via our website.

We may also collect personal information automatically through cookies and similar technologies when you use our website. For more details, see Section 7 – Cookies & Tracking Technologies.

3. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil your orders.
  • Communicate with you about your orders, account, or customer service requests.
  • Send you marketing offers and updates (if you have opted in).
  • Improve our website, products, and services.
  • Analyse trends and customer behaviour to enhance your experience.
  • Comply with legal obligations and protect our legal interests.

We only use your personal information for the purposes for which it was collected, unless you consent to other uses or we are permitted or required by law to do so.

4. Who Do We Share Your Personal Information With?

We may share your personal information with:

  • Service providers: Including delivery partners, payment processors, IT service providers, and marketing support services.
  • Legal authorities: If required by law, court order, or to protect our rights and interests.
  • Others with your consent: For example, if you authorise us to share your information in connection with a promotion or event.

We do not sell your personal information to third parties for marketing purposes.

5. Marketing Communications

We may send you marketing communications (such as special offers, events, or product updates) if you have consented to receive them.

You can opt out at any time by:

Even if you opt out of marketing, we may still send you important service-related communications (such as order confirmations).

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.

Your information may be stored on secure servers located in Australia or overseas. When we store data overseas, we ensure appropriate data protection measures are in place.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Provide a better website experience.
  • Understand website traffic and usage patterns.
  • Deliver relevant advertising and promotions.

You can control cookies through your browser settings, but some website features may not work properly without them. For more information, please see our Cookie Policy.

8. Accessing and Correcting Your Information

You have the right to access and correct your personal information. To make a request, contact us at [email protected]

We will respond to your request in accordance with applicable laws and may need to verify your identity.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we will notify you of any material changes where required by law.

Cookie Policy

Effective Date: 1st June 2025

This Cookie Policy explains how Pilu Enoteca & Fine Foods (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website (www.piluenoteca.com.au). It outlines what these technologies are, why we use them, and how you can manage your preferences.

By using our website, you consent to our use of cookies in accordance with this policy and our [Privacy Policy].

1. What Are Cookies?

Cookies are small text files that are placed on your device (such as a computer, smartphone, or tablet) when you visit a website. Cookies are widely used to make websites work efficiently and to provide information to website owners.

We also use related technologies like web beacons, tracking pixels, and local storage, which serve similar functions.

2. Why Do We Use Cookies?

We use cookies for the following purposes:

a. Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions made by you, such as logging in, adding items to your cart, or completing a purchase.

b. Performance and Analytics Cookies

These cookies help us understand how visitors interact with our site, such as which pages are most visited or if users experience errors. This helps us improve the website's performance and user experience.

c. Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences, saved items, or previously viewed products.

d. Advertising and Marketing Cookies

These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant ads on other sites (also known as “retargeting” or “remarketing”).

3. Third-Party Cookies

Some cookies on our website may be set by third-party services we use (e.g., Google Analytics, Facebook Pixel). These third parties may collect data about your browsing activity across websites and over time.

We do not control the use of these third-party cookies. We recommend reviewing the privacy and cookie policies of those providers for more information.

4. Managing Your Cookie Preferences

You can control or disable cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored on your device.
  • Delete all or selected cookies.
  • Block cookies entirely or on a site-by-site basis.
  • Set preferences for certain types of cookies (e.g., block third-party cookies).

Please note that disabling certain cookies may impact the functionality or user experience of our website.

You can also opt out of certain third-party tracking technologies via tools such as:

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

6. Contact Us

If you have any questions about our use of cookies or how your data is collected through these technologies, please contact us at:

Pilu Enoteca & Fine Foods
[email protected]
02 9938 3331
3/8 Apollo Street, Warriewood, NSW